Privacy Policy
1. Introduction
DXB Safe Drive (“we”, “our”, “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website.
2. Information We Collect
We may collect and process the following types of personal information:
Personal Identification Information: This includes your name, address, email address, phone number, and other contact details that you provide when booking our services or subscribing to our newsletters.
Payment Information: This includes credit/debit card details, billing address, and payment transaction data when you make payments for our services.
Service Details: Information related to the services you book, such as pick-up and drop-off locations, dates, times, and any special requests.
Technical Data: Information collected automatically when you visit our website, including your IP address, browser type, operating system, and browsing history on our site.
Communication Data: Records of your communications with us, including emails, phone calls, and messages.
3. How We Use Your Information
We may use your personal information for the following purposes:
Service Delivery: To provide and manage the driver services you request, including booking confirmations, driver assignments, and any additional services.
Payment Processing: To process payments for our services and manage billing.
Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
Marketing: To send you promotional materials, special offers, and newsletters if you have opted in to receive such communications. You can opt-out at any time.
Website Improvement: To analyze website usage and improve our website’s functionality and content.
Legal Compliance: To comply with legal obligations, respond to legal requests, and protect our rights and interests.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers: Third-party vendors who assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies. These third parties are required to protect your information and use it only for the purposes we specify.
Legal Obligations: If required by law, we may disclose your information to regulatory authorities, law enforcement agencies, or other third parties as necessary to comply with legal obligations or protect our rights.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, please note that no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Data Portability: You can request that we provide your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy [if applicable].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: